The FAQ are the well-known Frequently Asked Questions. We give answers about our Kaimemellei creations and natural products. We answer the most frequently asked questions about the soy candles, wax melts, perfumes and artistic soaps we make for you.

FAQs are a nice way to help our visitors quickly find answers to frequently asked questions and make our site easier to navigate.

All our products are 100% natural and handmade. All raw materials are recyclable, biodegradable, renewable energy sources, completely friendly to the environment, non-toxic for humans and animals. They do not contain alcohol and do not harm the marine environment.

The detailed list of ingredients for each product is indicated on its packaging with their exact name.

The products have the expiration date printed on their packaging in the form 29/02/2024, i.e. 29 February 2024.

No, our raw materials are exclusively natural. The wax comes from soy, rape or olive oil with a low melting point, without releasing soot into the environment.

Our raw materials are exclusively and only natural and the wax comes from soy, canola or olive oil with a low melting point, without releasing soot into the environment. All raw materials are recyclable, biodegradable, renewable energy sources, completely environmentally friendly, non-toxic (like paraffins). We supplement our "recipes" with vegetable oils and butters with essential oils and with ecological wooden or cotton wicks.

No, the return is accepted ONLY if it is proven that the product is defective. The return of the product implies its immediate replacement by a similar or another product of the same amount. In any case, a refund is not possible.

With their low melting point as a basic property (they melt, that is, at a low temperature), they offer long burning hours, about 50% longer than common paraffin candles. Once the candle is completely burnt, the residue left behind is very easy to clean with a little soap and water allowing the utensil to be reused.

They are natural with carefully selected raw materials and recyclable packaging. They are handmade down to the last detail and made to order (custom made) so you can buy exactly what you want.

Once your order is complete, it will be shipped within 3–5 business days. If there is a problem with availability or for any other reason, we will contact you. Delivery via courier is handled by ACS Courier, and the standard delivery time is 1–3 business days from the date of shipment. In addition, no deliveries are made on official holidays or on weekends (unless otherwise specified). You also have the option of locker delivery via BOX NOW.

The cost varies depending on the delivery method and destination. Pickup from our headquarters is free of charge. For orders over 60€ to any destination, courier delivery is free.For destinations within Attica, courier delivery costs 4.5€.For mainland destinations outside Attica, courier delivery costs 5.5€.For island destinations, courier delivery costs 5.5€.The cash-on-delivery fee is an additional 2.5€ on top of the shipping cost.For orders over €60 to any destination, delivery via BoxNow Locker is free.For destinations within Attica, delivery via BoxNow costs €3.For mainland destinations outside Attica, delivery via BoxNow costs €3.For island destinations, delivery via BoxNow costs €4.For Cyprus, delivery via BoxNow costs €11.